Every company wants positive reviews, but the truth is that consumers with negative experiences are twice at likely to write multiple reviews.
It’s the responsibility of your customer service team to keep track of Google feedback and delete the negative comments that are detrimental to your business. Moreover, a negative review on Google can blemish your online reputation, especially if the review ranks higher in search results on page 1.
Bad Business Reviews in Google Look Terrible!
Let me first explain what a Google review is before we jump into how you can delete Google reviews. There are several popular review sites that the Google review interface can easily be confused with. The review platform for Google is unique because it is fully incorporated into the search engine as well as its software and business resources.
Why delete a negative Google review?
Google is the most popular website in the world as far as traffic is concerned. According to a customer review study, it’s also the top online review website:
Before visiting a brand, 63.6 per cent of consumers claim they are likely to check reviews on Google, more than any other review site.
Google is the online review site No. 1, followed by Facebook. Sites that rely mainly on reviews such as Yelp and Tripadvisor are experiencing less growth than sites where users are likely to have user accounts already, and thus have less friction in leaving company reviews.
21% believe that Google reviews are one of the essential factors in their local business quest, rating them as more important than price estimates, proximity, and results pages for search engines (SERPs).
How to delete a negative Google review that you posted?
As a client, you’re not allowed to add a confidential Google analysis. All reviews are public, so everyone can see what you’re posting. If you change your mind about the place you’ve posted, you’ll be able to update or delete the review when signing in to your Google Account. These are the step by step guideline:
Open Google Maps on your device.
Click the Menu tab in the top left. Then select “Your Contributions” and then tap “Reviews.”
Next to the review that you want to edit or erase, press “More.” Pick your option and follow instructions.
For Businesses: How to delete a negative Google review?
Under every review you want to erase, you won’t find the “Delete” button. It’s not that easy. Most of the time, companies who manage to have their online ratings removed or edited on Google will be able to do so after a very specific, not-so-straightforward process.
Let us help you through all of this. Here are the most efficient ways to remove a review by Google:
You can win over your clients and even ask them to edit their reviews. Proactively managing bad reviews is the perfect approach to strengthen and maintain your online reputation.
If you reply to the review, you will get the chance of retaining the consumer in place. You should resolve the specific concerns mentioned by the reviewer and let them know that you are concerned about resolving their problems. Make sure to thank the customer for taking the time to share their feedback.
If you think you can fix the problems of your user, ask them if they still feel unhappy about your company. You can do it by making a follow-up call, sending a follow-up text, or asking them to come to your business place.
Ask “Google help” if you got Fake reviews:
Unfortunately, a company can’t receive false feedback from Google. They may come from a spammer, a potential competitor, or a dissatisfied former employee looking to damage your brand. To counteract this, you can work to assess the validity of the feedback you collect from Google. Although Google has spam detection mechanisms in place to eliminate false and spam reviews, you can still take action to delete a Google review if you don’t think it’s real, appropriate, or useful.
Flag inappropriate reviews: i) Sign up for Google My Business. ii) Choose the location of your company and press the Reviews menu. iii)Find the review you’d like to flag, press the 3-dot menu, and then click Flag as inappropriate.
Find ways to speed up your process:
Apart from flagging a review using the Google My Business dashboard, you can also speed up the process of deleting a Google Review by calling for a callback, asking for a chat, or emailing Google My Business support.
Remove a review of Google and achieve a 5-star rating:
Knowing what to do when you get a negative Google review will help preserve your online company image. While there is no easy or straightforward way to erase a review that might seriously affect your appearance, using the steps outlined above, you could be prepared for situations where your company will benefit from a Google review being removed or changed.
Unfortunately, if they’ve been there, they’re likely to remain there. The trick, thus, to manage your online reputation is trying to avoid such unfavourable feedback and to gather constructive ones consistently. Do it, and you should never have to erase a review from Google again.
