If a customer’s have written complaints about your business on an internet review website like Yelp, TripAdvisor, Google Reviews… or any other popular review website you will know how terrible this is for your reputation. Any potential customer that finds 1 star reviews, negative comments and complaints about your business online will have a bad opinion of you, and they will go elsewhere.
Bad reviews lose you business and push people in to your competitors arms.
Defending Your Brand on the Internet
When you set your business up you concentrate on providing a great product or service, but you don’t tend to think about protecting your reputation until someone damages it. Back in the day a customer might be unhappy with your company but not have a way to vent their anger…
but since social media, business review websites, forums, and blogs it is now so easy for a disgruntled customer to rant about your business and really harm your image. Defending your company in search engine results could be the most important challenge your business faces.
Repair the damage from negative reviews
If you want to stop losing business you need to repair your online reputation. In business your reputation is everything, so it needs to be managed correctly. This is why business reputation management has become so popular in the last few years. Defending your business image against bad reviews is essential, and its the only way to repair your reputation.
By controlling search results for your business you get to control what people see. That means hiding the negative reviews, news articles, complaints… anything negative that is hurting your brand.
Protect your business from bad reviews
The only way to really control what people see, is to develop a network of websites and profiles that push down and suppress negative content.
If you are being attacked and have bad things written about you or your business on the Internet you have to take it seriously. You lose money and business every time someone reads something bad about your company.
Hide customer complaints and damaging search results
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