How is your brand looking on the Internet?
Your reputation is built on your brand image and how you are perceived. If customers are complaining about you on social media you have to deal with it properly to stop the negative talk turn into a PR nightmare. Sometimes complaints online turn into a free-for-all, especially on forums.
We have seen many big companies fall victim to a few complaints on forum thread, and then jump into attack the people complaining… WRONG MOVE!!!
Do you have a strong social media image?
Never ever attack your customers or claim they are lying or going over the top. This is a reputation suicide for your business and this can harm your brand for years to come. We have dealt with companies that wish they had never ever responded negatively to customer complaints and bad reviews. It’s also very difficult to outrank and hide a forum or blog that has so much activity. You must be careful. This is why business reputation management is such a specialised and important undertaking.
If you need brand reputation management contact us today!
Reputation Station provides complete brand reputation management, so whether you are just starting out, have an established presence but need help, or have an online reputation crisis we are here to help you. Making the right choice at the right time is key to protecting and developing your online brand and moving forward in the right direction.
Building Your Brand and Defending Your Reputation
A reputation management company can repair damage as well as protect you for the future. We can help build your brand in the right way, carefully strategise the way that you put out content as well as handle the way customers and followers react to your news. Don’t think that you can simply pump out Tweets and posts about how great you are without taking into account what people are saying about you. Listening to your followers should be a primary concern when building and defending your reputation on the Internet.
Having a negative brand image destroys your reputation!
If you need help let us know your problem and we can give you a free quote!